Frequently Asked Questions

Is my personal information secure when I make a purchase? Yes, we prioritize the security of your personal information. Our website employs robust encryption measures to safeguard your data.

Can I track my order in real-time? Yes, once your order is shipped, you can track it in real-time using the tracking number provided in the shipping confirmation email.

Do you offer gift wrapping services? Currently, we do not provide gift wrapping services for online orders.

What should I do if I receive a damaged product? Please contact us immediately with details and photos of the damaged item. We will assist you in resolving the issue.

Are there any restrictions on international orders? International orders may be subject to customs duties and taxes. Customers are responsible for any additional charges imposed by their country.

Can I modify my order after it has been placed? Once an order is submitted, modifications cannot be made. Please ensure all details are accurate before confirming your purchase.

How do I unsubscribe from newsletters and promotional emails? You can unsubscribe by clicking the 'unsubscribe' link at the bottom of any promotional email you receive from us.

Are there any age restrictions for making a purchase? Yes, you must be at least 18 years old to make a purchase on our website.

What should I do if I forget my password? You can use the 'Forgot Password' option on the login page to reset your password. An email with instructions will be sent to your registered email address.

Can I add or remove items from my order after checkout? Unfortunately, items cannot be added or removed after the checkout process is completed. Please review your order carefully before confirming.

How do I redeem a discount code? During the checkout process, enter the discount code in the designated field. The discount will be applied before finalizing your purchase.

What is the return process for international orders? International returns follow the same process as domestic returns. Please refer to our Return Policy for detailed instructions.

Do you restock sold-out items? Restocking depends on product availability and demand. Check our website or subscribe to notifications for updates on restocked items.

Can I change the size or color of an item in my order? Unfortunately, once an order is placed, changes to size or color cannot be made. Please review your selections carefully.

What is your policy on price adjustments for previously purchased items? We do not offer price adjustments for items purchased before a sale or promotional period.

How do I check the status of my order? You can check the status of your order by logging into your account and navigating to the 'Order History' section.

Can I cancel my order after placing it? Unfortunately, orders cannot be canceled once submitted. We aim for efficient dispatch to meet our clients' expectations.

 

I only received part of my order. Where is the rest? Don't worry; you'll receive tracking for the remaining items as they ship.

Didn't receive a confirmation email. Did my order go through? Order confirmations may be delayed, especially during large releases. As long as you received an order number during checkout, your order has been processed.

Why was my credit card charged multiple times? Your credit card company authorizes the order amount, holding the funds temporarily. Failed validation may result in multiple authorizations, which are released within 3-5 business days.

When should I expect a tracking number? Domestic customers should receive a shipping confirmation within 7-14 days, while international customers should receive it within 14-21 days. Check your spam folder if needed.

Why isn't my order showing on the tracking page? Orders not shipped or scanned by UPS won't appear. Allow 3-5 business days for tracking information to appear.

Can you combine two orders and refund the balance? Unfortunately, we cannot combine shipments on multiple orders.

How long until customer service responds to my email? Expect a response within 24-48 hours for emails. Live Chat is available during business hours for immediate assistance.

Issues placing an order from Turkey? There's a regulation for orders above 150 EUR. Split transactions for items below the threshold.

Can I change the shipping address? Sorry, we wont be able to update the address.

Wrong postal code/apartment #. Steps for reshipment? We'll reach out for address issues once the package is returned. Allow 2-4 business days for reshipment.

Can I purchase a gift card online? Unfortunately, we do not sell gift cards online. 

Return for a full refund after receiving an online order? We do not issue refunds.


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If your question was not answered, contact us.